Chapter 6 vocab

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Across
  1. 6. Individuals or households who purchase goods and services for personal, family, or household use rather than for resale, manufacturing, or commercial operations.
  2. 10. the actions, decisions, and patterns people or organizations exhibit when selecting, purchasing, using, and disposing of products or services
  3. 11. the study of how individuals, groups, or organizations discover, evaluate, purchase, use, and dispose of goods, services, ideas, or experiences to satisfy their needs and wants
  4. 12. An individual's specific pattern of living as expressed through their activities, interests, opinions (AIOs), and how they choose to allocate their time and money.
  5. 13. Something someone would like to have and doesn’t need
Down
  1. 1. an organization, institution, or commercial entity that purchases goods and services for operational use, to resell to others, or to manufacture other products rather than for personal, household consumption
  2. 2. the psychological drive to pursue pleasurable, emotionally satisfying experiences and to avoid pain, discomfort, or negative feelings
  3. 3. the underlying emotional, psychological, or practical reason that drives a consumer or business to purchase a product or service
  4. 4. the general process, force, or internal state that gives purpose, direction, and energy to human behavior, driving an individual to act or work toward a goal
  5. 5. a settled way of thinking, feeling, or behaving toward a person, object, idea, or situation
  6. 7. The shared set of values, beliefs, customs, behaviors, and artifacts that characterize a society or a specific group of people, which are passed down from generation to generation and shape consumer behavior.
  7. 8. Something someone requires to survive.
  8. 9. making process - the series of steps a customer goes through before, during, and after purchasing a product or service