Across
- 4. An instant message delivered via SMS, usually to a mobile device such as a smartphone
- 8. Real-time text-based communication using computing devices.
- 10. A site that enables visitors to answer questions posed by other visitors
- 11. A community of people brought together by common interest in a particular product.
- 12. A specific company or site that hosts a social media community.
Down
- 1. Digital communication systems that empower individual users to participate by sharing content and responding to others.
- 2. Aside or service in which users contribute most or all of the content.
- 3. A measure of how well a company engages its online stakeholders.
- 5. Software that uses a reader's reported location to customize content.
- 6. A computing device that the user can wear, such as a watch, wristband, or eyeglasses.
- 7. Providing free information that is valuable to consumers and builds ties with current and potential customers.
- 9. The process of collecting and presenting information on a particular topic in a way that makes it convenient for target readers.