Chapter 6

5. Speech in which the speaker states his or her intentions clearly and forthrightly
6. The tendency to look first at the actual people, objects, and events only afterward at their labels
7. The opposite of disconformation, involves your acknowledging the presence of the other person and their importance
9. Prejudicial attitudes and beliefs about men or women based on rigid beliefs about gender roles
12. Expresses racist attributes
14. You disagree with the person; you indicate your unwillingness to accept something the other person says or does
15. The tendency to look at the world in terms of polar opposites and to describe it in extreme good or bad, positive or negative ways
17. Prejudice against other age group
18. Refers to the emotional meaning that specific speakers and listeners give to a word
19. Forgetting that one language symbolizes only a portion of reality, never the whole
20. A type of miscommunication that occurs when the sender and receiver's meanings are not the same

1. The failure to distinguish between similar but different people, objects, or events
2. A communication pattern in which we ignore someone's presence as well as that person's messages
3. The tendency to view people, objects, and events according to the way they're talked about
4. Attitudes, behaviors, and language that disparage gay men and women
8. Highly positive words
10. Highly negative words
11. Refers to the meaning you'd find in a dictionary; the meaning that members of the culture assign to a word
13. Refers to the act of sending messages with the intention of giving another person information you believe to be false
16. Civility, consideration, refinement, respect, and regard for others; expressed verbally or nonverbally