Chapter 7 and 8

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Across
  1. 3. A consumer product that the consumer either does not know about or knows about but des not normally consider buying.
  2. 4. An activity, benefit, or satisfaction offered for sale that is essentially intangible and does not result in the ownership of anything
  3. 6. The use of commercial marketing concepts and tools in programs designed to influence individuals' behaviour to improve their wll-being and that of the society
  4. 7. A consumer product with unique characteristics or brand identification for which a significant group of buyers is willing to make a special purchase effort
  5. 10. A product bought by individuals and organization for furthr processing or for use in conducting a business.
  6. 12. A consumer product that the customer, in the process of selecting and purchasing, usually compares on such attributes as suitable, quality, prices, and style
Down
  1. 1. The charateristics of a product or service that bear on its ability to satisfy stated or implied customer needs.
  2. 2. A consumer product that customers unsually buy frequently, immediately, and with minimal comparison and buying effoert
  3. 5. The activities of designing and producing the container or wrapper for a product.
  4. 8. A product bought by final consumers for personal consumption
  5. 9. A name,term, sign, symbol, or design or a comination of these, that identifies the products or services of one seller or group of sellers and differentiates them from those of competitors.
  6. 11. Anything that can be offered to a market for attention, aquisition, use, or consumption that might satisfy a want or a need