Across
- 3. communicators who go to incredible lengths to seek acceptance from others, even to the extent of sacrificing their own principles and happiness
- 5. the belief that a worthwhile communicator should be able to handle any situation with complete confidence and skill
- 6. a belief that is based on a limited amount of evidence
- 7. the belief that one should not do anything that will cause harm or inconvenience to others because it will cause undesirable feelings.
- 9. emotions that hinder or prevent effective performance
- 11. situations in which managing and even suppressing emotions is both appropriate and necessary
- 12. rethinking the meaning of emotionally charged events in ways that alter their emotional impact
- 14. suggests that forces beyond our control determine satisfaction in life
- 15. recurrent thoughts not demanded by the immediate environment
Down
- 1. the nonvocal, internal monologue that is our process of thinking
- 2. the assumption that if something bad can happen, it probably will
- 4. the ability to understand and manage one's own emotions and to be sensitive to others' feelings
- 8. emotions that contribute to effective functioning
- 10. the process by which emotions are transferred from one person to another
- 13. the inability to distinguish between what is and what should be