Across
- 3. people may have strong opinions but are willing to acknowledge that they don't have a corner on the truth and will change their stand if another position seems more reasonable
- 5. focuses on the speaker's thoughts and feelings instead of judging the listener
- 7. conveys a message in a roundabout manner in order to save face for the recipient
- 9. messages that show you are valued
- 14. neither side is satisfied with the outcome
- 16. when a sender seems to be imposing a solution on the receiver with little regard for the receiver's needs or interests
- 17. handles conflict by expressing the needs, thoughts, and feelings clearly and directly but without judging others or dictating to them
- 18. goal is to find a solution that satisfies the needs of everyone involved
Down
- 1. the most visible way that disconfirming messages reinforce one another
- 2. most people become irritated at judemental statements, which are likely to be interpreted as indicating a lack of regard
- 4. confronts the other person in a way that attacks his or her position - and even the dignity of the receiver
- 6. the inability or unwillingness to express thoughts or feelings in a conflict
- 8. is what evaluative language is often described as because most statements contain an accusatory use of that word
- 10. more subtle than its aggressive cousin, when a communication expresses hostility in an obscure way
- 11. rather than fighting, the parties slowly lessen their dependence on one another, withdraw, and become less invested in the relationship
- 12. communicators focus on finding a solution that satisfies both their needs and those of the others involved.
- 13. a form of descriptive communication because instead of putting the emphasis on judging another's action, the descriptive speaker explains the personal effect of the other's action
- 15. conflicts in which one party achieves his or her goal at the expense of the other