Across
- 3. A receiver’s response to a message.
- 5. Obstacles that interfere with the understanding of a message.
- 7. Listing items in order.
- 9. Specialized vocabulary used by members of a particular group.
- 10. The active mental process that takes place in the brain.
- 11. Biases against the sender’s opinions that prevent a listener from understanding.
- 12. The process used to convince someone to change a perception in order to get them to do what you want.
Down
- 1. Things that compete for the listener’s attention.
- 2. The circumstances under which communication takes place.
- 4. The avenues through which messages are delivered.
- 6. A statement that is accepted as true by most people.
- 8. The avenues through which messages are delivered; also known as channels.