Chapter 8

1. a descriptive word for emotions which means scared
6. go to incredible lengths tossed acceptance from others
9. occurs when a person bases a belief on a limited amount of evidence
12. situations in which managing and even suppressing emotions is both appropriate and necessary
14. the process by which emotions are transferred from one person to another
15. forces beyond our control determine satisfaction in life
16. an emotion-laden topic which means that financial planners often engage in emotion labor
18. a descriptive word for emotions which means caring, friendly, warmhearted, etc.
19. recurrent thoughts not demanded by the immediate environment
20. a place where communicators generally express more emotion online

2. the inability to distinguish between what is and what should be
3. a position similar to murphys law
4. a descriptive word for emotions which means cheerful, upbeat
5. believe they should do nothing that can hurt or in any way inconvenience others
7. contribute to effective functioning
8. hinder or prevent effective performance
10. a descriptive word for emotions which means uncertain, hesitant
11. when you talk to yourself to analyze your thoughts
13. believe that a worthwhile communicator should be able to handle any situation with confidence
17. rethinking the meaning of emotionally charged events in way that alter their emotional impact