Chapter 9 & 10

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Across
  1. 2. style
  2. 7. quality of being clean
  3. 9. someone who asks questions
  4. 10. not taking many risks
  5. 12. someone who teaches or guides you
  6. 14. someone who answers a phone
  7. 15. avoids conflict
Down
  1. 1. the part of your personality that is the way you look at life and act toward others
  2. 3. accepted vocabulary and grammar
  3. 4. the money paid by insurance
  4. 5. money to make up for a loss
  5. 6. a group of workers who form an organization
  6. 8. being treated different because of race age culture and so on
  7. 11. the code of values that someone uses or follows
  8. 13. presence of people with ethnic or cultural differences