Chapter 9 Business Terminology

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Across
  1. 6. plan/process that a business implements to achieve its long-term goals and objectives (2 words)
  2. 8. concept whereby staff in business have responsibility for output (3 words)
  3. 10. planning by middle-level management, medium term (2 words)
  4. 12. formalised planning a business undertakes on a periodic basis (2 words)
  5. 13. system to ensure that quality standards are achieved (2 words)
  6. 14. assessment of how a business can lower its effect on the environment
  7. 15. long-term (2-5 years) planning by senior management (2 words)
Down
  1. 1. checking the quality standards of work or materials (2 words)
  2. 2. overview/summary of key points in business plan (2 words)
  3. 3. plan that sets out the marketing objectives
  4. 4. activities/courses of action taken by a business
  5. 5. degree to which customer expectations have been met (2 words)
  6. 7. certain methods considered superior & used as benchmark (2 words)
  7. 9. short-term planning undertaken by a business (2 words)
  8. 11. formalised decision-making process (future oriented)