Across
- 3. a summary of the key points contained in the business plan
- 9. a system ensures that quality standards are achieved
- 10. planning by middle-level management to assist in implementing strategic decisions within 1 to 2 years
- 11. the formalised planning a business undertakes over a period
- 12. the plan that sets out the marketing objectives and strategy
- 13. a decision-making process that is future oriented
- 14. long-term planning (2-5 years) by senior management
Down
- 1. an assessment of how a business minimises its effect on the environment
- 2. the degree to which customer expectations have been met
- 4. short-term planning undertaken by a business
- 5. a concept whereby all staff have responsibility for its process and output
- 6. methods, techniques or procedures that are considered to be superior or most effective
- 7. the plan that a business implements to achieve its goals
- 8. courses of action taken by a business to achieve objectives
- 9. process of checking the quality of work done or quality of raw materials or component parts