Across
- 3. Support centre where service providers are trained and assigned to assist customers with information, questions, problems, or suggestions
- 6. Technology that allows for remote storage of a user's data, which can then be accessed through a web browser using an app on the users device
- 8. Term used to describe a type of phone auto dialer that delivers a personalized, prerecorded message to recipients
- 9. Abusive use of various electronic messaging systems and technologies just send unsolicited and indiscriminate bulk messages to people
- 11. Process of searching through social media data to identify trends and potential customer bases by extracting information offered by social media participants
Down
- 1. Technology that allows a service provider to communicate with the customer via telephone while at the same time displaying information to the customer over the computer
- 2. Ability of a software program to identify words and phrases in spoken language and convert them to a machine readable format
- 4. Online system that provides customers with access to a real person to get answers and help resolve issues
- 5. Software that can process information and perform various tasks on smartphones, tablets, electronic devices, and computers using Internet connections
- 7. Humorous character that sends visual messages such as smiling or frowning
- 10. Article or other content published on blogs for site to read, comment on, share, or download