Across
- 8. assessment of how a business affects the environment
- 10. courses of action by a business to achieve business objectives
- 11. planning by middle management in implementing strategic decisions short term (one to two years)
- 13. formal decision-making process
- 14. effective methods used as a benchmark
- 15. a concept all staff in a business have responsibility for output
Down
- 1. a system to ensure that quality standards are achieved
- 2. detailed, short-term planning by a business
- 3. a summary of the key points in the business plan
- 4. process of checking the quality standards of work done
- 5. plan that sets out the marketing objectives and strategies
- 6. formal planning a business undertakes on a periodically
- 7. the plan that a business implements to achieve its long-term goals
- 9. long-term (2-5 years) planning by senior management
- 12. the degree to which customer expectations have been met