Across
- 2. Fishbone cause related to equipment or tools.
- 3. Quality dimension referring to product lifespan.
- 6. The ability of a product or service to satisfy needs.
- 9. Cause category related to workers in fishbone diagram.
- 10. Working together to achieve quality goals.
- 11. Benchmarking against direct competitors.
- 14. Commitment by top management to quality.
- 15. Benchmarking focused on long-term success strategies.
Down
- 1. Tool used to compare with industry leaders.
- 4. Diagram used to identify causes of a problem.
- 5. TQM principle that focuses on customer needs.
- 7. TQM principle that focuses on ongoing improvement.
- 8. Management approach that focuses on quality in all activities.
- 12. Benchmarking across different industries.
- 13. TQM principle emphasizing correct work from the start.