Chapter 9:Quality

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Across
  1. 2. This diagram, resembling a fish skeleton, helps identify and analyze the potential causes of a particular effect or problem. It visually maps out the relationship between an effect and its contributing causes, categorized into areas like Manpower, Methods, Materials, and Machinery
  2. 5. Manager and _____ are essential to ensure their planning is successfully by using effective communication
  3. 7. How a product looks, feels, tastes, or smells. This refers to the customer's concern with the visual and sensory appeal of a product.
  4. 10. ____this is the placed at head of the fish by represents the problem that going to solve.
  5. 12. _____ is comparing one's own products, services, or processes and service against those of industry leaders
  6. 13. Strategy that can ensure both customer satisfaction and loyalty call as "Be customer _____.
  7. 15. product or service meets the expectation of the custome
  8. 16. A measure of a product's useful lifespan. It encompasses both the duration a product continues to function effectively and the conditions under which it remains operational.
  9. 18. The category that looks at human factors, such as lack of training or fatigue.
  10. 19. Make continuous improvement a way live commonly referred to as_____.
Down
  1. 1. By build a teamwork and empowerment, the manager can empower employees by giving them authority and _____.
  2. 3. Every member do it right the first time by adopting their_____.
  3. 4. The likelihood that a product will function properly during a specified period. It emphasizes the ability of a product to maintain its standard performance over time without failure.
  4. 6. improved quality often result in increased customer demand
  5. 8. improve both the effectiveness and efficiency of an organization operation
  6. 9. The degree to which a product's design and operational features meet established standards. It reflects whether the product includes all defined features and functions as advertised.
  7. 11. refers to product's primary characteristics,such as the speed of a car or the picture clarity of a television. It's about how well the product or service fulfills its primary function.
  8. 13. it will reduce when organization produce high-quality products
  9. 14. quality is measured by how well the production process can meet the design requirement
  10. 17. Strategic benchmarking is how a company ____ to winning the strategics that have proven to bring successes.