Chapter One

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Across
  1. 3. Management of the people and processes involved in creating goods and services
  2. 5. Aspects that make a product or company more appealing to target customers
  3. 6. Forces resulting from the practical application of science to innovations, products, and processes
  4. 7. Trends and forces in society at large
  5. 9. A view of business that considers the myriad decisions that must be made and the many problems that must be overcome before companies can deliver the products that satisfy customer needs
  6. 10. The amount of money left over after expenses
  7. 11. Responsible for recruiting, hiring, developing, and supporting employees
  8. 12. Any resource or capability a company must have before it can start competing in a given market
Down
  1. 1. Verify financial reports, verify the work of the company's accounting effort and look for opportunities to improve efficiency and cost effectiveness
  2. 2. the function of whatever the company makes or does in addition to supervising the actual productions, purchasing, logistics, and facilities management
  3. 4. Create value by performing activities that deliver benefits to customers
  4. 8. Quality of performing at a high level and conducting oneself with a purpose and pride
  5. 13. Money the company brings in through a sale of goods and services