Across
- 4. Goal, What one "says" the goal was during the conflict
- 7. Goals, Tangible resources or any measurable factor around which desirable outcomes can be built
- 11. Conflict, Purely internal struggle about ones goals
- 14. Stable set of perceptions about oneself
- 15. Value, Competitors are masters
- 16. Dictionary definition
- 18. Theory, Explains how people attempt to make sense of the world around them
- 19. Conflict, Struggle among a small number of interdependent people (usually two) arising from a perceived interference with goal achievement
- 20. Theory, There are forces that drive conflict and forces that restrain conflict
- 24. Tied to personal values
- 26. People create meaning through a series of personal constructs (or schemas)
- 29. Bias, Judges the same behavior differently in self than in others
- 30. Point, A moment when how one responds can change the entire direction of the relationship
- 31. Proposed that every conversation between people involves six views
- 36. Submission
- 37. Climates, Individuals feel threatened and react to others negatively
- 39. Rational weighing of facts and evidence using the rules of logic
- 40. The level to which people need each other to attain their goals
Down
- 1. Communicating about communication
- 2. Learned behavior
- 3. Aggression, Name-calling, sneering tones, and demeaning statements
- 5. Learning Theory, Attitudes and behaviors are developing by observing others
- 6. Personal association of the word
- 8. Aggression, Begrudging compliance, perhaps with a plan to get even
- 9. Statements, Present the description from the perspective of the speaker such as "I felt..."
- 10. Defending ones positions and attacking the other party's positions
- 12. Theory, Assumes that people will make choices that are the most beneficial to them
- 13. The event that precipitates a conflict and usually is directly related to the topic, but not necessarily connected to the underlying cause
- 17. Gains, Goals of all parties in a conflict might be met if creative strategies are applied to the problem
- 21. Not facts, but rather tentative explanations for observed behaviors
- 22. Removing ones self from the controversy
- 23. Theory, Mathematical way to calculate projected gains and losses while playing games to stimulate human choice making
- 25. Focus, Effective conflict managers need this to move ahead into a more productive path
- 27. There is a finite amount of something, and any part of it you get takes away the percentage I can achieve
- 28. The goal interference is based on miscommunication or inaccurate perceptions of another persons intentions
- 32. Conflict, Interpersonal conflict does not yet exist
- 33. Determined by biology
- 34. Humans attach meaning (ex: words)
- 35. Bias, Occurs when we assign internal attributions to our successes
- 38. Goals, Affirmation, reaffirmation, saving, transformation, or subversion of self or other face