Across
- 3. Social __ is the sense of psychological closeness and connection experienced during communication
- 4. The kind of ties in social networks that exist when people have infrequent interaction with acquaintances and limited emotional involvement
- 5. Communication channel factor reflecting whether interaction occurs at the same time or at different times
- 7. The level of richness that works best for simple, routine, broadcast, or archival messages
- 8. When the amount of job information received exceeds processing capacity, resulting in delayed or inaccurate communication
- 11. A psychological state where someone believes they have control over their work and freedom to make decisions, often boosting motivation and performance
- 12. Contingency of power that exists when your skills or resources cannot be replaced by alternatives
Down
- 1. When a person pushes back against influence; actively refusing, delaying, or signaling disagreement
- 2. Use of facts, logical arguments, and emotional appeals to change someone's mind or behavior
- 6. An emotional __ happens when we “catch” or share someone else’s emotions by mimicking their facial expressions and body language
- 9. Final stage of listening where the receiver confirms understanding through verbal or nonverbal feedback
- 10. Power based on accepted authority to request behaviors from others