Across
- 4. Never loose your temper with a participant
- 5. Judgement not effected by emotions
- 9. Will put in lots of time and effort
- 10. Being reliable
- 11. these can be long, medium and short term
Down
- 1. Appreciate and understand the needs of others
- 2. Easy to go to to discuss issues
- 3. Be able to except others when they make mistakes
- 4. Dogged determination
- 6. To encourage and inspire
- 7. To give attention
- 8. Remain confidential