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6. a report or description of an event or experience
8. an owner of shares in a company.
10. a right to keep possession of property belonging to another person until a debt owed by that person is discharged.
12. is working from a remote location outside of a traditional office.
14. is a type of funding for a new or growing business.
15. a person with an interest or concern in something, especially a business.
16. accept that something undesirable cannot be avoided.
17. not making or conducted primarily to make a profit
18. accept that something undesirable cannot be avoided
19. Any symbol, word or combination thereof used to represent or identify a product.

1. adapt (a society) to the use of money.
2. Customer service is the process of ensuring customer satisfaction with a product or service.
3. provide (an organization, business, etc.) with staff.
4. is a long term plan of action designed to achieve a particular goal or set of goals or objectives.
5. is an additional compensation given to an employee above his/her normal wage.
7. the ability of a customer to obtain goods or services before payment, based on the trust that payment will be made in the future
8. a person who introduces and supports a proposal for legislation
9. the action of finding new people to join an organization or support a cause.
11. is any marketing technique that induces Web sites or users to pass on a marketing message to other sites or users, creating a potentially exponential growth in the message's visibility and effect.
13. The formal decision making process used when considering the economic feasibility of implementing information security controls and safeguards