Across
- 2. This type of reservation cannot be made via chat.
- 3. We use this source for all forms of communication with our team members and other supervisors.
- 5. This is where we take chats and enter cases for owners.
- 10. This balanced score gives you an increase on your paychecks.
- 11. This library provides verbiage to answer basic owner questions quickly and efficiently.
- 13. Expressing empathy and building this can help with First Chat Resolution and higher Medallia scores.
- 14. You will submit this type of case to Financial Services if an owner needs a copy of their OBA.
Down
- 1. This is our direct supervisor we go to for assistance or putting in requests for VTO and time off.
- 3. This is the maximum number of chats we can have at once.
- 4. This resource provides toolboxes, info series, and resort information to better assist owners.
- 6. Since we cannot offer PPP, this makes up 30% of our Acuity.
- 7. This promotion allows owners to get amazing discounts on trips to select resorts.
- 8. Where we clock in and out, and we can also view our paystubs.
- 9. One thing we cannot take over chat due to security purposes.
- 12. This type of case is submitted when giving an owner an exception.