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- 2. EMPLOYEES CANNOT REQUEST THIS WITHOUT THE CUSTOMER PRESENT AND VERIFIED, SUCH AS ONLINE BANKING CREDENTIALS OR ATM/DEBIT CARD CHANGES
- 4. WHAT IS THE CREATURE THAT CRIES OR WAILS AS A WARNING OF DEATH
- 9. WHAT IS ANOTHER NAME FOR A WEREWOLF
- 10. IF AN EMPLOYEE IS PREPPING FOR A CALLBACK/MEETING, CUSTOMER CARE CAN ANSWER QUESTIONS BUT CANNOT MAKE ANY ______
- 11. WHAT CREATURE FROM FOLKLORE IS SAID TO STEAL CHILDREN ON HALLOWEEN IF THEY MISBEHAVE
- 12. THIS VEGETABLE WAS THOUGHT TO HAVE SUPERNATURAL POWERS ON HALLOWEEN
- 14. CAN ASSIST WITH LOAN PAYMENTS FROM FMB ACCOUNTS USING THIS
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- 1. CUSTOMER CARE CANNOT ASSIST WITH THIS ON AN EMPLOYEES PERSONAL ACCOUNT
- 3. OFFER TO FILE THIS TO ACKNOWLEDGE THEIR EXPERIENCE AND SHOW THEIR VOICE MATTERS
- 5. WHAT IS THE FEAR OF HALLOWEEN CALLED
- 6. IF A CUSTOMER NEEDS A LOAN PAYMENT REVERSED, THEY MUST VISIT A __________
- 7. CONTROL IF A LOAN PAYMENT IS 16+ DAYS LATE CUSTOMER MUST BE REFERRED TO _________
- 8. THIS PROCESS INVOLVES STAYING CALM, SHOWING EMPATHY AND RESOLVING CONCERNS
- 13. WHAT DOES THE COLOR ORANGE REPRESENT FOR HALLOWEEN