Across
- 4. to listen with the goal of obtaining information
- 5. a method of communication in which a message is received, understood, remembered, evaluated, and then responded to
- 6. when you are engaged in and connected with what a speaker is saying
- 7. to listen with the goal of judging or evaluating
Down
- 1. being fully engaged in the communication process by concentrating and participating
- 2. we are hearing the message, but not understanding or processing what that message is
- 3. describes listening with the goal of empathy