Across
- 1. Customer has NOT received mailers in 6 months or more, is current on account and has no recent address changes.
- 2. Customer's refund check was damaged, never received or expired.
- 5. This CIMS should be used if an authorized user would like his or her credit bureau information updated and/or be removed from the account.
- 8. Customer has a credit balance on their account and has not requested a check to be sent previously.
- 10. Customer calling works for Kohl’s and their employee discount is not being applied to their Kohl’s Charge purchases/returns.
- 11. This CIMS is used for a customer who is requesting to have a fax sent regarding account information.
Down
- 1. This CIMS is used to research lost payments or encoding errors from payments mailed in or made via the customer's bank online bill pay.
- 3. Before placing an account into the CIMS, keep in mind that it can take up to 72 hours for a payment made in the store to post to a customer’s account.
- 4. Customer is requesting letter regarding account information.
- 6. The _____________________________ CIMS is only for completed store purchases made within the past 60 days.
- 7. A customer contacts us needing a statement reprinted, between 12 and 24 month time frame.
- 9. To transfer any positive or negative balance between two related accounts.