Claims and Customer Service- Things in Common

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Across
  1. 6. find creative workarounds when a claim won't release in AMISYS/CADF
  2. 7. waits calmy as a trainee looks up the audit history tab- again
  3. 8. explains complex processes clearly- from AMISYS to Availity
  4. 9. notices when someone's struggling quietly and checks in
  5. 10. always follows through on what they say they'll do
Down
  1. 1. double-checks every line of service and modifier before releasing claim
  2. 2. starts class and sends updates on time- every time
  3. 3. models integrity when discussing protected member information
  4. 4. knows when to pause class for clarification vs when to move forward
  5. 5. celebrates trainee wins and encourages steady progress
  6. 8. leads system demos with assurance and poise
  7. 11. shows understanding when a new hire struggles to grasp claim or customer service scenarios