Claims Strategy

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Across
  1. 2. Progressives key tactical priorities are Liability/subrogation, fraud, total loss, and ________.
  2. 3. In Mike Sieger's strategy explanation video he lists customer service, work environment, and accuracy and efficiency as progressive's ___________.
  3. 5. Employee engagement focuses on pride, purpose, and _______.
  4. 6. In regards to customer service, we will deliver a customer service that reduces_________ without compromising other goals.
  5. 8. The five communication behaviors are to Listen, explain , honor, respond and ________.
Down
  1. 1. Progressive strives to improve our operational outcomes by implementing changes that strengthen our ______________.
  2. 4. Our claims strategy states that 'We contribute to Progressive's growth & ________ by resolving claims quickly, efficiently, and paying the right amount every time.'
  3. 7. Mike Sieger explains that in our current strategy statement our contribution to progressive's growth and profitability rely significantly on our claims__________.