Client communication

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Across
  1. 3. The identification of a disease or condition based on a patient’s clinical signs, history, examination, and diagnostic tests
  2. 5. The predicted outcome of a disease or condition, including the likelihood of recovery, improvement, or long-term management
  3. 9. The ability to recognise, understand, and manage emotions in oneself and others
  4. 11. Information shared through spoken words
  5. 12. Communication without words
  6. 13. Fully concentrating on what the client is saying, showing understanding through responses and body language
Down
  1. 1. The responsibility to keep information private
  2. 2. Expression of dissatisfaction about a product or service
  3. 4. Set of specific words and phrases used within a particular subject, profession, or field, which have precise and agreed meanings
  4. 6. The exchange of information, ideas, or feelings between people
  5. 7. Information passed between colleagues about a case at the start / end of a shift
  6. 8. Permission given by a client after receiving and understanding clear information about procedures, risks, benefits, and costs
  7. 10. Showing understanding of a client’s feelings