Client Experience

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Across
  1. 5. Check for understanding, then move to resolution.
  2. 7. Answering by informing and reinforcing positively.
  3. 9. Keep things.
  4. 10. service agents should find the best solution to the customers’ problems in order to create positive customer experiences.
  5. 11. everything a business or an organization does to put customers first, managing their journeys and serving their needs.
Down
  1. 1. check for _______ and each step.
  2. 2. clearly doesn't mean.
  3. 3. _______ without agreeing with the customer.
  4. 4. Method used to help acknowledge respond and move on
  5. 6. asking follow-up questions and expressing empathy or sympathy when needed
  6. 8. ______ the frustration but assure willingness