Across
- 2. Helps to define what a customer can expect from a service and how it should be delivered by the service provider.
- 4. Is the amount of time taken to complete a processor fulfill a request.
- 6. The ability of a company or product to retain its customers over some specified period.
- 7. We manage our issues here; ____ register.
- 10. An estimate of the average revenue that a customer will generate throughout their lifespan as a customer.
Down
- 1. The ability to address the problems that need to be solved, risks to be mitigated, and decisions to be made.
- 3. A measurement that determines how happy customers are with a company's products, services, and capabilities.
- 5. One of the most effective metrics for gaining insight into your employees' feelings and opinions.
- 8. When our _____ win, we win.
- 9. The ability to understand and share the feelings of another.