Clinical Contact Center Knowledge Check

Edit Answers
1234567891011121314151617181920
Across
  1. 3. Nickname for calls that get dropped.
  2. 6. Based on Dr. Elme's "Career journey" video, what was her first profession?
  3. 10. TeleEC is not accepting referrals from this location.
  4. 11. Which provider is listed as the cosigner for VMP appointments for April 11 2024?
  5. 13. Name of the program that records all calls.
  6. 15. The diversity group recently presented on a religious festival for Muslims that marks the end of the holy month of Ramadan.
  7. 16. Based on Ms Mont's "Career journey" video, what was the first job did she manage?
  8. 17. Where should you log technical issues for CRM?
  9. 18. How many nurse managers do we have total?
  10. 19. What key word can you type in the phone book to bring up the priority line to transfer calls to the Pharmacy, RN, or AMSA line?
  11. 20. The name of the subchannel to post inquiries about Tele-EC cases.
Down
  1. 1. The VISN 8 CCC will be _ years old on June 2024.
  2. 2. A new system where Veterans may be able to see virtual providers if DST recommends ER.
  3. 4. Who is the chief of CCC HAS?
  4. 5. Who leads the VISN 8 CCC TelCare Team? (their last name recently changed)
  5. 7. New electronic health record that the CCC switched to.
  6. 8. Who is the Network Director of the VISN 8 CCC?
  7. 9. Which provider was the Tele-EC cosigner for April 11 2024?
  8. 10. The new title for Licensed Individual Providers (LIP)
  9. 11. Where should you input a request for CRM access issues?
  10. 12. Who is the Chief of Pharmacy at the VISN 8 CCC?
  11. 14. What was the first emergency use authorization (EUA) medication put in place at the VISN 8 CCC?