Customer service week 1

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Across
  1. 3. Anticipating problems, heading them off, and alerting customers is being _____.
  2. 4. Focus on the solution, not the ______.
  3. 6. Transmit information
  4. 8. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
Down
  1. 1. Being of service or assistance
  2. 2. You start each call with a friendly ____.
  3. 5. Customer complaints should be seen as _____ to improve service.
  4. 7. The annual celebration of the importance of customer service is ________.