Across
- 3. Being of service or assistance
- 4. Customer complaints should be seen as _____ to improve service.
- 6. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
- 8. Transmit information
Down
- 1. You start each call with a friendly ____.
- 2. The annual celebration of the importance of customer service is ________.
- 5. Focus on the solution, not the ______.
- 7. Anticipating problems, heading them off, and alerting customers is being _____.