Across
- 7. The annual celebration of the importance of customer service is ________.
- 8. Anticipating problems, heading them off, and alerting customers is being _____.
Down
- 1. Transmit information
- 2. Being of service or assistance
- 3. Customer complaints should be seen as _____ to improve service.
- 4. Focus on the solution, not the ______.
- 5. A facial expression characterized by turning up the corners of the mouth; usually shows pleasure or amusement.
- 6. You start each call with a friendly ____.