Co-Pilot Article Hunt

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Across
  1. 2. How do I verify a customer?
  2. 5. Do I need to take or transfer this call?
  3. 6. What speed does SIA offer?
  4. 7. Oh no! I forgot what SVI does for my customer!
  5. 8. My customer wants to know information regarding their work order.
  6. 10. What is the EBB?
  7. 12. ...what's an Apple TV?
  8. 13. My customer wants our best offer!
  9. 15. I have a Zendesk Error.
  10. 16. How do I use the Residential Call Tracker?
Down
  1. 1. No promotion for you!
  2. 2. How do I restart a customer's account?
  3. 3. How do I use the My Spectrum App?
  4. 4. What do all these acronyms mean?
  5. 7. How do I know what Contract Buyout is?
  6. 9. How do I teach my customer to use the Spectrum TV App?
  7. 11. What scripting do I need to read to my customer verbatim?
  8. 12. ¿Cómo sé qué paquetes internacionales están disponibles?
  9. 13. How do I know which services are in what part of the country?
  10. 14. How do I enter a Self Install order?