COE

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Across
  1. 3. We strive to create a positive experience for our customers every time we communicate with them, surprising and saying thanks in addition to any service follow up needed.
  2. 6. We set up a __________ for 2 hours when we open a trace
  3. 7. identification of new or existing business opportunities for DHL
  4. 8. program recognizes our employees because they are ambitious, goal-focused, self-disciplined individuals
  5. 9. Covers the reconstruction or reconstitution of the actual lost or damaged shipment’s value, whichever is less, and shipping charges, if applicable, subject to the exclusions listed on the DHL waybill and is part of our Upselling.
Down
  1. 1. All DHL employees are empowered to act as advocates for our customers
  2. 2. Bi-monthly meeting with Karla Fanelli and Managers where we can see the KPI's and updates.
  3. 4. We use WFO in order to request
  4. 5. approach will be employed to evaluate the Customer Service Centers’ Advisors (CSA) performance on the calls handling to identify opportunities for further and continuous improvement.