Across
- 4. When in default, customer will be at risk of being [blank] without making a payment arrangement - 4 words
- 5. Collection recovery payment when there has been zero customer contact. Their account stays in active even if they advise payment will clear
- 6. Prior to speaking to a customer you should check the [blank] to ensure your have all the information on a file
- 9. original amount owed before interest
- 10. Delinquent agents attempt to collect this to recover a customer's account - 3 words
- 11. When the customer exceeds the delinquent parameters provided they move into this status - 2 words
- 12. We thank the customer for completing [blank] using our system
- 13. After 2 missed payments in a particular day period, we advised customers they will lose their ability to access their funds due to the [blank] - 4 words
- 15. Customer does not want to make their automatic payments - 2 words
Down
- 1. This is used at the start of the ccflow and pathward calls once verification is complete - 2 words
- 2. Default agents attempt to collect this in full - 2 words
- 3. Message left for a customer who can't take your call
- 7. These items are all part of the [blank] - 2 words - (ongoing calls, emails, credit reporting,risk of default/being sold to 3rd party)
- 8. A customer set up a payment arrangement via a text message. what is this called?
- 14. Customer wants to [blank] to have payments automatically process through their bank account - 2 words