COLLECTIONS

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Across
  1. 1. Which CAV will you receive for not correctly verify a customer on an outbound call?
  2. 3. Where can you review your audited calls?
  3. 5. We cannot process payments using a _____ card.
  4. 6. How many CAVs will disqualify you from receiving a bonus?
  5. 8. Which state prohibits post dated/recurring payments?
  6. 9. What type of interest may be added to an account after the balance has been paid in full?
  7. 11. Which type of payment arrangement can help prevent customers from going past due?
  8. 14. What state is our South center located in?
Down
  1. 1. For every 100 call you should submit at least 2 _____.
  2. 2. Where can you find the latest FEMA affected zip codes?
  3. 4. When a customer states to "stop calling", what do we notate this as?
  4. 7. In UAD, what status do you put yourself in when you're away from your desk?
  5. 10. What state is our West center located in?
  6. 12. Where can you find your timecard in MyInsite?
  7. 13. If a customer is going through financial hardship and the account is eligible, which department may you transfer the customer to?