Across
- 2. A type of supportive communication described by Gibb, which suggests that the sender regards the receiver with respect.
- 9. A type of confirming message that communicates paying close attention to the ideas and feelings of others.
- 11. (Two words-no space) The emotional tone of a relationship between two or more individual.
- 13. Verbal attacks that demean others' self-concept and inflict psychological pain.
- 14. (Two words-no space) Behavior by another that is perceived as attacking an individual's presenting image, or face.
- 16. The ability to project oneself into another person's point of view in an attempt to experience the other's thoughts and feelings. Also, a type of supportive communication described by Gibb.
- 17. A disagreeing message that directly or indirectly communicates dissatisfaction with another person.
- 19. Intentionally excluding others from social interaction.
- 20. Messages that describe a speaker's position without evaluating others.
- 21. (Two words-no space) A message that expresses caring or respect for another person; the person is valued by the speaker.
- 22. Dogmatically stating or implying that one's position is correct and others' ideas are not worth considering; likely to arouse defensiveness, according to Gibb.
Down
- 1. (Two words-no space) A message that essentially communicates to another person, "You are wrong," and includes argumentativeness and complaining.
- 3. A type of disconfirming communication in which another person's message is treated as unimportant or nonexistent.
- 4. (Two words-no space) According to Gibb, messages that attempt to impose some sort of outcome on another person, resulting in a defensive response.
- 5. A type of confirming message that communicates agreement with and support for another person.
- 6. Presenting and defending positions on issues while attacking positions taken by others.
- 7. A defense-arousing behavior described by Gibb in which the sender expresses indifference toward a receiver.
- 8. The act of snubbing others (intentionally or not) while attending to your phone.
- 10. Claiming and caring for your own identity, needs, and beliefs without degrading the other person.
- 12. (Two words-no space) A message that expresses a lack of caring or respect for another person; the person is not valued by the speaker.
- 15. (Two words-no space) A supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solution on one another.
- 18. A message in which a sender judges a receiver in some way, usually resulting in a defensive response.