Across
- 2. Elements of non-verbal communication
- 9. A collection of previous payment experiences between businesses and vendors
- 11. Informs customer of his due payments
- 14. A letter-created to satisfy someone who has lodged a complaint against your company
- 15. A capacity to act or cause change
Down
- 1. Bank allows customer to pay bills when account reaches zero
- 3. Parts of business letter
- 4. Communication cycle
- 5. A letter-When you are not satisfied with some service
- 6. Covers the loss or damage of ships, cargo
- 7. Used to circulate a message to a huge crowd
- 8. Value added services provided by banks
- 10. Seller offers goods/services at specified price, with conditions
- 12. List their qualifications for a job
- 13. Known as circulars