Across
- 4. : A formal complaint about a product or service.
- 5. : A formal request for something needed or wanted.
- 6. : A written document showing the price and details of a product or service.
- 7. : A person who buys goods or services.
- 8. : The total sum of money to be paid.
- 9. : A price reduction offered to a customer.
Down
- 1. : Money paid for goods or services.
- 2. : A situation where something arrives or happens later than expected.
- 3. : A document sent to provide an estimated cost before the sale.
- 5. : Money returned to a customer when something is wrong.