Common customer complaints

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Across
  1. 3. shipping
  2. 4. item related
  3. 7. loyal,repeating___ customer
  4. 8. online review
  5. 10. repeated
Down
  1. 1. new and 1st complaint
  2. 2. bad experience
  3. 5. staff
  4. 6. communication alteration
  5. 9. too long