Across
- 1. social groups intentional infliction
- 3. express feelings directly
- 4. telling how they feel about what you said
- 9. encourages further communication
- 10. resolving conflict (positive way)
- 11. third party person
- 12. infliction of verbal, physical, or emotional abuse
- 14. uses words
Down
- 2. use factors other than words
- 5. form of nonverbal communication
- 6. the opposite of active listening
- 7. unwelcomed sexual advances
- 8. share a message with another person
- 13. another point of view
- 15. feelings