Across
- 2. To be polite
- 5. To take in account feelings, opinion of speaker
- 7. To move body or hand motions
- 8. To watch body language
- 9. To pay heed
- 11. If you want the person to feel heard
Down
- 1. Identify this - behind the message
- 3. 50-50
- 4. Something you should do when someone is speaking
- 6. "Do I understand you correctly" or unclear
- 10. Give to the speaker your full