Across
- 2. sender
- 3. email
- 7. engagement
- 9. telephone
- 10. message
- 13. fax
- 17. understanding
- 19. subjective
- 20. psychological
Down
- 1. assertive
- 4. listening
- 5. communication
- 6. feedback
- 8. computers
- 11. education
- 12. physical
- 14. nonverbal
- 15. cultural
- 16. receiver
- 18. verbal