Communication

5. "I'm not sure I understand that, please say that again"
7. helping patient clarify an even, situation, or happening in relationship to time
8. expresses feelings honestly and appropriately, acknowledging feelings of others, open to discussion, "I" statements
9. essential for supporting a therapeutic relationship
11. "You are shaking"; "You are biting your nails"
12. providing specific factual information the patient may or may not request
14. "during the past half hour we have talked about.."
16. pace, intonation, simplicity, clarity, adaptability
18. helping the patient differentiate the real from the unreal
19. sitting quietly and waiting attentively until patient is able to verbalize thoughts and feelings.
21. "You walked twice as far as today with your walker"
23. helping the patient expand on and develop a topic of importance
24. investigating a patient's feeling related to a subject or idea

1. actively listening for patients message and repeating in similar words
2. concept of space and things that an individual considers as belonging to self
3. engages in heated arguments, refuse to accept blame or responsibility
4. "Ill stay with you until your daughter arrives"
6. no no don't touch me there, this is my no no square
10. leads "tell me how it is for you"; "Perhaps you would like to talk about.."
13. directing ideas, feelings, questions, or content back to patients
15. "Rate your pain on a scale of 0-10"
17. hides or denies feelings, avoid arguments, noncommittal
20. similar to clarifying that verifies how patients is experiencing a situation
22. body language, facial expressions, gestures