Communication

2. Asking questions to better understand information.
6. Restating what someone said in your own words to show understanding.
7. Listening Fully focusing on the speaker to understand their message.
10. The emotion or attitude in a person’s voice.
12. Language Movements, gestures, and posture that communicate feelings or attitudes.
13. Feeling concern for someone else’s situation.
16. Understanding and sharing the feelings of another person.
17. Communication Communication techniques used to support a patient’s emotional and physical well-being.
18. Behaving in a respectful, responsible, and ethical way.
19. Communication Sharing information without words, such as body language or facial expressions.

1. A response that shows understanding or asks for clarification.
2. Sensitivity Respecting cultural differences in communication and care.
3. Gathering information about a patient’s condition.
4. Communication Using spoken or written words to share information.
5. Protecting a patient’s private information.
8. The exchange of information between people.
9. Recording patient information clearly and accurately.
11. Contact Looking directly at someone to show attention and respect.
14. to Communication Anything that blocks or interferes with clear communication.
15. Education Helping patients understand their health, treatments, and instructions.