Communication

1. This graph best displays a comparison of trends over a period of time (4)
5. This is the first step in reviewing the draft of a formal report (7)
8. This type of letter requests that action be taken (10)
9. A visual aid that uses symbols instead of words or numbers to portray data (9)
10. Guidelines or accepted beliefs about what is right or wrong, good or bad (6)
11. Standards of conduct that groups set for their members (5)
14. A condensed version of the contents of a report (8)
17. When conveying negative information, you would use this letter type (8)
19. Someone who buys or uses the products or services of a company (8)
21. These teams are developed for a clearly defined project with a beginning and with an end (7)

2. The tendency to judge other cultures by one's own standards of one's own culture (13)
3. Exchanging information with other people and building positive business relationships (10)
4. A primary research source (14)
5. Phrases that have become overused (7)
6. A group of people who work together towards a common goal (4)
7. A situation in which the members of a team make their opinions and decisions conform to the group (10)
12. These teams meet electronically, crossing time, Virtual distance and organisational boundaries (7)
13. Supplementary research material (8)
15. Etiquette practices for an electronic environment (10)
16. Members in a team are seeking to get to know the team and avoid conflict. (7)
18. A secondary source of information for business reports (9)
20. Values based on the merits of hard work and diligence (4,5)