Communication and Customer Service

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Across
  1. 4. It is an unofficial channel of communication that arises out of socio-psychological needs of people to interact with each other
  2. 9. flows among people at the same level
  3. 12. This channel is recognized by the organisation structure, it follows the formal chain of command for passing information, suggestions, orders etc.
Down
  1. 1. Emails Text, messages and Signs
  2. 2. intimate distances and social distance
  3. 3. can be downward and upward.
  4. 5. Facetime,Skype and Telephone Conversation
  5. 6. hairstyle, clothing and general appearance
  6. 7. Communication communication that takes place among people of different departments at different levels
  7. 8. language eye contact , facial expression
  8. 10. A Barrier to Communication
  9. 11. refers to the pitch and tone patterns in a person's speech: where the voice rises and falls.