Across
- 3. occurs when a sender manipulates information so the receiver will see it more favourably.
- 5. symbol / logo a _______ / _______ is a graphical representation that identifies a business product.
- 9. business _________ state what an organisation expects to achieve over a set period.
- 11. communication is the use of symbols to communicate.
- 12. is presenting a message in a manner that causes someone else to support it.
- 14. barries are anything that distorts or interrupts the message and its meaning.
- 15. communication is written or oral use of words to communicate
- 18. the ___________ is the unofficial and informal communication system which is superimposed on the formal network.
- 19. bulletin boards are display screens placed in foyers, lobbies, and offices that present information direct from head office management.
- 21. communications are those that take place within the business.
- 22. communication involves direct word of mouth contact.
- 24. is the process through which people select, organise, and interpret information to create meaning.
- 25. communication involves the flow of information between people of similar status, or position.
Down
- 1. communication means that the information conveyed meets our standards of what we consider right or acceptable behaviour.
- 2. a _____ is a simplified version of reality.
- 3. communications involves making use of the efficient communication channels of a business.
- 4. overload is an excess of information causing the reader to become overwhelmed and confused.
- 6. listening aims to produce trust and cooperation and involve the listener remains silent but paying close attention to the mood and words of the speaker. The _____ ______ may later paraphrase the speakers message and describe the speakers mood.
- 7. communication is confirmed with how a business communicates with and is viewed by other businesses and stakeholders outside the business.
- 8. richness it describes the ability of a communication method to best convey a message.
- 10. are the actions that an organisation takes to achieve its specific objectives.
- 13. individuals or groups with an interest in the future growth and success of the business. For example shareholders, managers, employees, customers, and suppliers, all have vested interest in the success of a business.
- 16. communication an _______ ________ channel involves the business making use of unofficial means of exchanging information.
- 17. communications are used by managers to pass on ideas and information inside and outside a business.
- 20. communication is any message that is not written or spoken.
- 23. language is the use of gestures, facial expressions, and posture to communicate.