Communication & Service Excellence

Edit Answers
12345678910
Across
  1. 2. The phase of the service experience cycle where you're interacting with the guests and meeting their needs.
  2. 6. A type of communication that involves pictures, graphs, charts.
  3. 7. Being polite, professional, and presenting your best self.
  4. 9. A type of communication the involves emails, memo, messages.
  5. 10. Using your words and actions to show that your are invested in the guest experience.
Down
  1. 1. Figuring out what needs to be done and taking responsibility.
  2. 3. A type of communication that involves body languague and facial expressions.
  3. 4. The phase of the service experience cycle where you self assess the situation.
  4. 5. Putting yourself in the other person's shoes.
  5. 6. A type of communication that involves speaking.
  6. 8. The phase of the service experience cycle where you prepare your mind, your person, your space, and your team to provide excellent customer service.